FREQUENTLY ASKED QUESTIONS

What are the best airlines to fly with, and what does it cost?
Flying from Australia or New Zealand both QANTAS and LAN (LATAM) fly to various destinations in South America. They both offer special discounts around February every year (subject to change). An example of flying from Auckland New Zealand, Brisbane or Sydney Australia to Santiago Chile or Lima Peru return ($1000 AUD to $1200 AUD) Of course booking months in advance gives you less expensive options where ever you are flying from in the world.

For our tours Its recommended you fly to Lima in Peru (This actually means Flying to Santiago Chile and taking another flight to Lima) for both the Bolivian Sky Roads tour and the Peruvian Inca Roads tour and then take another flight to La Paz Bolivia (Sky Roads) and Cusco Peru (Inca Roads). For the Colombian Emerald Roads tour fly to Bogota Colombia. For the Chile/Bolivian Lagunas to Salar de Uyuni MTB tour fly to Santiago Chile then take another flight to Calama Chile with Skychile airlines. Flying from Europe, North America or any other parts of the world the destinations to fly to are the same.

We will advise you with more details when you book with us, including some options to fly into a different destination and take a domestic flight to your final destination. Sometimes you can save considerably doing this if you book early enough.


Why is the payment in US Dollars?

The US Dollar is a secondary currency in South American countries. The travel and tourism industry quotes all of their services in US Dollars. This includes accommodations, transport and guiding costs.


Why are our Tour prices so appealing?

We have designed these tours to be the highest quality and incredible value, based on careful selection of our professional partners services and guiding, accommodation options, and every other facet of the trips. We keep our costs low, light and fast and pass on those advantages and savings to you without ever compromising the quality, comfort and service we offer.

We believe that what we offer in unique tours out shines and other similar tours. But don’t take our word for it. Spend a few hours researching and comparing prices and what others are offering.

What are the payment options?
Confirm your tour booking with a deposit (this is fully refundable if the tour minimum isn’t reached). If you cancel your booking your deposit is not refundable but is valid for other future tours (no time limit).
Then pay the final payment/s in one or 2 payments (you can choose to spread the payment out). If you live in Australia or New Zealand you can easily do a direct deposit into our bank accounts in those countries.
From the rest of the world you can make payments with (either Credit card, Paypal, or a direct deposit with an International transfer using XE or Swift (bank to bank)

Why are the cycling tours from 13 to 19 days?
Because the altitude is medium to high for most of our trips so we have a minimum of 4 days acclimation. You are welcome to arrive many days or weeks early if you wish to further enhance your acclimation process. The tours are approx 400k to 600k in distance and we rarely ride over 80k per day unless there is long descents on certain days. Also we know that you have traveled far to get to South America, so why come all that way here just for a 4 day tour?

How do you design the tour routes?
We don’t just use internet information and elevation data to design our courses. We have driven and or ridden the courses ourselves. We have ridden all the major climbs on our road cycling tours. We know exactly how challenging they are, and how to prepare and approach these amazing roads, and we pass that knowledge and information on to you.

I’m concerned about riding at altitude?
There is no need to be concerned. When riding at altitude its necessary to stay very well hydrated at all times. Its important to take it easy when climbing and stay within your limits. There is no need to take any medications as they often can have adverse effects. We ease into each tour with 4 days acclimation and gradual exercise. The tour courses have been carefully planned with all this in mind. All riders on our tours are supplied with Advanced Nutritional supplements that are proven to enhance your oxygen intake, strength and endurance. We also carry oxygen in our support vehicles if needed, and our staff are trained in comprehensive first aid.

What do the Rider levels mean?
Beginner (You currently ride or can ride 100k a week with ease)
Intermediate (You currently ride or can ride 200k a week with ease)
Advanced (You currently ride or can ride 250k or more a week with ease)

Important Note: All riders receive a (minimum 8 week) training program for the tours. If you are currently a beginner level rider, but want to do an Intermediate level tour. As long as you make a commitment to train to prepare and get to that level we are happy to have you on your chosen tour.

What bike shall I bring?
We recommend you bring your own bike.
Your Road bike for the Road cycling tours,
Your MTB hard tail or full suspension or FAT Bike or Gravel Bike for the MTB Expedition tours.
Tyres:
Roads tyres should be the widest you can fit on your road bike because we sometimes ride short dirt sections. MTB and Gravel bike tyres need to also be Plus size 3inch or the widest you can fit. Fat Bike tyres rule on the Lagunas to Uyuni de Salar MTB expedition tour.

Can I Hire Bikes?
We currently have these bikes available for hire for these 2 tours.
Emerald Roads Best of Colombia Tour road cycling tour. (Specialzed Tarmac)
Lagunas to Salar de Uyuni MTB Expedition Bolivia/Chile MTB Expedition (Trek Marlin MTB Hard tail Bikes)


Do you offer a NON Rider option?

Yes you can bring your non riding partner to our Road cycling tours (MTB tours TBA). They will enjoy all of the non riding sight seeing, excursions and tourism, with additional guided tours in select locations as they join you to follow this tour.

If you have any other questions please contact us